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Features Include:
Modular Design - only buy the functions that
you need.
Client and Site Database - holds details of multi-site and grouped
Companies. Equipment Database - assets, warranties, user definable
data held for each type of equipment.
Contract Management - SLAs, flexible charging mechanism, automatic
renewal/invoicing.
Planned Maintenance - schedules by date, week numbers or areas.
Automatic generation of calls.
Call Centre - fast searching, auto prompts, full history available.
User definable scripting facility.
Escalation - escalate via eMail, Pagers, Text Messages or fax.
Predefined rotas for out-of-hours.
Call Processing - real-time call monitor with user templates, event
logging, memo entry.
Parts Processing - van stock and sundry parts issue, purchase orders,
requisitions.
Meter Billing - cost per unit, history of equipment, estimates,
automatic invoicing.
Personnel - grouping of engineers, diary, booking of non-productive
times, out-of-hours rotas.
Accounts Integration - real-time links to Sage, Pegasus, Access
etc.
Reporting - many standard reports, also supports Crystal, MSAccess
etc.
Integrated Communications - Text & Pager messaging, Web Server,
Mobile Connectivity.
SiCLOPS brings immediate benefits to any organisation. By providing better control over service calls and field staff - improved productivity, cost savings and therefore increased profitability can easily be achieved.
SiCLOPS is modular in both functionality and pricing, and is therefore suited to companies of all sizes. It allows the smaller company to enjoy the same functionality of larger organisations, but at a much lower cost.
SiCLOPS has been developed using industry standard database technology and development languages, ensuring ease of use, flexibility and scalability. Whether a single user or a multi-site corporation, the underlying system remains the same, and may be expanded as required.
SiCLOPS also incorporates a fully integrated Communications Centre, providing options for keeping in touch with field technicians; allowing interrogation and updating of data whilst mobile; and offering clients a Web based system for logging and monitoring service calls.
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Administration
The operation of the SiCLOPS software is governed by a comprehensive Administration
function. This feature allows the user to tailor the running of the system
by setting required options and defining look-up tables. Custom programs
may be added to the main menus, and even the colour schemes may be individually
set by the users.
All options and features may be protected by user definable security settings, allowing tailored menus to be created for different personnel.
A flexible document design and generation system is incorporated within SiCLOPS, allowing either MSWord or Crystal Report documents to be created and automatically produced at certain trigger points. Examples of the use of this facility would be to print Job Sheets for new calls; send warning eMails if response times are threatened; or fax charge sheets on job completion
Real
Time Accounts Integration
SiCLOPS integrates, in real time, to 3rd party Sales and Purchase Ledgers;
Purchase Order Processing; and Stock Control systems, eliminating the
need for re-keying of data or batch updating.
Service and contract invoices, complete with analysis and Vat breakdowns, will update Sales Ledgers automatically. Updated account balances and On Stop indicators will be shown when service calls are placed.
Suppliers may be viewed and Purchase Orders placed, either for Stock or Non Stock items. Multi Warehouse and Van Stock Issues and Requisitions may also be processed, updating levels and retrieving current pricing immediately.
SiCLOPS currently has full integration to leading systems such as Pegasus Opera, Sage and Access Accounts, but also has a design that allows others to be utilised with minimal effort.
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Reporting
The reporting options within SiCLOPS can be used to monitor costs, performance
and efficiency of all aspects of the service operation. As standard, these
include the following;
• Performance of Engineers
• Costing of Jobs and Engineers
• Productivity of Engineers
• Profitability of Jobs and Contract
• Analysis of Calls by Equipment
• Analysis of Calls by Site
• Efficiency of Call Centre
• Engineers Timesheets
All reports may be exported to Excel, Word, or Lotus, and may be printed, faxed or eMailed. Other ad hoc reports may be created using Crystal Reports, MSAccess or any other industry standard reporting tool.
Personnel
The SiCLOPS Personnel module holds full details of all PC users and field
engineers, including access codes, passwords, cost rates, grades and out
of hours rotas.
All field staff are also arranged into Support Groups, each covering either a technical speciality or geographic location, and each having priorities and technician ranks, used for escalation purposes.
A Personnel Diary is available for use by anyone with access to a PC, and can be used to monitor service work as well as internal office meetings, holidays etc. Non Productive categories may be defined and timesheet entries made to cover all aspects of a technician's working time.